Trinity Secure Ltd (“Trinity Secure”, “we”) respects your privacy. This policy explains how we collect and use personal information when you visit trinity-secure.co.uk, contact us or use our security services.
Who we are
Trinity Secure Ltd, Ground Floor, Unit 4 Lakeside, Calder Island Way, Wakefield WF2 7AW. Phone 0113 350 1546. Email david@trinity-secure.co.uk. We are the data controller for the information described here.
Information we collect
- Contact details you give us, such as your name, company, phone number, email address and site address, when you call, email or request a quote.
- Details about your site and security requirements that you share so we can survey, quote and deliver a service.
- Basic technical data from your visit, such as browser type, pages viewed and approximate location, collected through cookies and server logs.
- CCTV images and alarm activations captured by systems we monitor on behalf of our clients.
How we use it
- To respond to enquiries, prepare quotes and arrange site surveys.
- To deliver, monitor and support the security services you have ordered.
- To manage accounts, invoicing and our legal and insurance obligations.
- To keep our website secure and improve how it works.
Our lawful bases are taking steps to enter into or perform a contract with you, our legitimate interests in running and improving our business, compliance with legal obligations, and your consent where we ask for it.
CCTV and monitoring
Where we monitor CCTV or alarm systems for a client, the client is normally the data controller and we act as processor under their instructions. Footage is used to protect people and property, verify activations and support police or insurers where required. It is kept only as long as needed for those purposes and then deleted.
Sharing your information
We share information only where needed: with police and emergency services when responding to an incident, with our insurers and professional advisers, and with trusted suppliers who host our website, email and systems under contract. We never sell your personal information.
How long we keep it
We keep enquiry details for up to two years and customer records for as long as the law requires for accounting and insurance purposes, normally six years after the end of a contract.
Cookies
Our website uses essential cookies to work properly and may use analytics cookies to understand how visitors use it. You can control cookies through your browser settings.
Your rights
You have the right to access, correct or delete your personal information, to object to or restrict how we use it, and to data portability. To use any of these rights, email david@trinity-secure.co.uk. If you are unhappy with how we handle your information, you can complain to the Information Commissioner’s Office at ico.org.uk.
Changes to this policy
We may update this policy from time to time. The latest version will always be on this page. Last updated September 2026.